How it works
Tacitus brings a household from chaos to structure in four phases. At every phase, we ask for no more access than the engagement requires — see the authorization levels below.
Alongside each phase, here's an illustrative example of how this might play out — Elena is a composite household, not a real client. She's a dual-income professional with two kids and a mother, Ruth, who lives independently nearby but is starting to need more support than phone calls can provide. Ruth has three doctors, a prescription that needs monitoring, and a Medicare paperwork issue Elena hasn't found time to untangle. Elena's own household has a stuck dental reimbursement, a school form due Friday, and Ruth's lease renewal coming up in nine days.
Discovery & Mapping
Before anything else, Tacitus builds a real picture of the household: a recurring obligations register, a current issues list, and a priority matrix covering what's already urgent versus what just needs monitoring. No accounts change hands at this stage — this is mapping, not handoff.
In practice, for Elena
For Elena, that meant separating Ruth's care needs and providers from Elena's own recurring bills and deadlines — and identifying that the dental reimbursement and Ruth's lease renewal were the two things that couldn't wait.
Limited-Access Handoff
Access is granted in phases, never more than the specific engagement requires — see the authorization levels below. Most engagements start at Level A or B: viewing shared documents, or communicating with an institution as an authorized contact. Full account access is the exception, not the default.
In practice, for Elena
Elena expected to be asked for banking logins. Instead, she signed two communication-authorization releases — one for Ruth's cardiologist, one for the dental insurer — and forwarded a handful of statements.
Systemization
Tacitus builds the machinery that makes ongoing management possible: a master calendar of renewals and deadlines, a categorized document vault, named contacts at recurring institutions, and standing templates for common requests. This stage is the most active — the first month is setup-heavy so every month after isn't.
In practice, for Elena
For Elena, that meant a calendar for Ruth's appointments and renewal dates, a document vault for insurance and lease paperwork, and named contacts established at the cardiologist's office and the pharmacy.
Ongoing Management
From here, the client receives brief action digests and is only asked to weigh in on the decisions that actually require their judgment — everything else is monitored, tracked, or already handled.
In practice, for Elena
In one update, Elena's digest arrives: Ruth's cardiology follow-up is requested and awaiting two appointment options, the dental claim delay has been traced to a missing receipt, the school form just needs one signature, and Ruth's lease renewal checklist is assembled. Instead of twenty open loops, Elena has three decisions to make.
Authorization levels
Access is phased and named, so you always know exactly what we can and can't do on your behalf.
You upload or forward documents. We view and share only, taking no independent action.
You sign a release; we call and coordinate with institutions as your authorized contact.
A shared portal login is created for us, used sparingly and only where it's the fastest path.
HIPAA authorization or power of attorney, used only where explicitly appropriate for the situation.
The Monthly Digest
The deliverable you actually see: what came in, what went out, what changed, what we optimized, safe-to-spend guidance, and what's coming up next. The workbook behind it is the engine, and the digest is the product.
Start with what's on your plate.
Tell us what's going on. We'll tell you honestly what Tacitus can take off it today.